Voice AI can trip up with wrong answers, especially when it guesses instead of...

https://holdenssplendiddigests.zenbloomer.com/posts/should-i-store-regional-policy-differences-as-prose-or-structured-rules

Voice AI can trip up with wrong answers, especially when it guesses instead of confirming. A practical way to catch errors early is using a “readback” for order IDs—having the system repeat the number back to the caller for confirmation