Voice AI can slip up when it guesses order details or misunderstands requests,...

https://rapid-wiki.win/index.php/What_Are_the_7_Places_a_Voice_Agent_Can_Fail%3F

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification