Voice AI can slip up by mishearing details or misunderstanding context, leading...

https://www.runway-bookmarks.win/voice-ai-can-get-answers-wrong-when-it-mishears-or-misunderstands-your

Voice AI can slip up by mishearing details or misunderstanding context, leading to wrong answers that confuse customers. A practical way to catch errors early is using readbacks—like repeating order IDs aloud—so users can confirm before moving on