Voice AI can give wrong answers when it mishears or guesses intent incorrectly....

https://aged-wiki.win/index.php/How_Bad_Is_Voice_Agent_Accuracy_Compared_to_Text_Agents%3F

Voice AI can give wrong answers when it mishears or guesses intent incorrectly. A simple way to catch these errors early is using readback controls—like having the system repeat back your order ID to confirm it matches what’s in the database