Voice AI can flub answers when it misunderstands or guesses without checking...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can flub answers when it misunderstands or guesses without checking crucial info. One clear fix: having the system read back order IDs so callers confirm them aloud before moving on