Negative reviews can feel personal, but your brand’s sustainability mission...

https://wiki-view.win/index.php/The_%22Cool-Down%22_Protocol:_A_Simple_Decision_Process_for_Handling_Bad_Reviews

Negative reviews can feel personal, but your brand’s sustainability mission shouldn't suffer because of them. This guide helps you navigate criticism by applying the fact vs. opinion test and documenting every detail with timestamps and screenshots