After testing dozens of AI platforms in real-world support teams, I’ve seen...

https://www.bright-bookmarks.win/in-2026-ai-customer-service-platforms-have-come-a-long-way-teams-now-see-up

After testing dozens of AI platforms in real-world support teams, I’ve seen automation hit 70% within a week for simple tasks. But here’s the catch: today’s AI shines best when it assists agents, not fully resolves complex issues