After 12 years running CX operations, I’ve seen AI platforms go from gimmicks...

https://rileysnewcolumn.readspirex.com/posts/gartner-says-91-of-cx-leaders-feel-pressure-to-use-ai-what-should-i-do-first

After 12 years running CX operations, I’ve seen AI platforms go from gimmicks to game-changers. In 2026, top tools can automate up to 70% of routine tasks within a week, slashing costs from dollars per contact to mere cents